TCG Digital’s industry footprint
There are several industries where we merge Big Data & Analytics with domain specialization. In so doing we provide you with tailored offerings and solutions.
Our solutions incorporate market insights, along with advanced digital technologies, to develop products and services that better address client needs.
Retail & Consumer Goods
Overview
The retail and consumer goods industry is fiercely competitive and dynamic, with changing demographic profiles, changing levels of disposable income, ever-evolving customer preferences and continuous digital innovation. Companies need to constantly evolve and transform, to meet new challenges and remain competitive. That is where we come in!
At TCG Digital, we combine our expertise in the retail and consumer goods, with data analytics and digital transformation to offer both turnkey and custom solutions across the value chain to suit your organizational needs. Our services and solutions will help you adapt to an ever-evolving industry scenario and drive strategies to differentiate with your competitors.
Our Numbers Speak Volumes
Increase in Revenue
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Increase in Profitability
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Reduction in Customer Churn
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Why TCG Digital
TCG Digital comes with deep domain expertise and experience in retail and consumer goods along with a strong foundation in technology and data science skills. Our focus on hyper-contemporary technologies such as AI/ML, Blockchain, Cloud, Mobility, RPA, IoT and Cybersecurity help us deliver comprehensive solutions to our customers, leveraging flexible delivery models suited for various needs. We offer analytics and digital services to our clients, leveraging a rich library of pre-built accelerators on our end-to-end proprietary analytics platform—tcg mcube that expedites the velocity to value for our customers.

Our Capabilities
Our capabilities and expertise go beyond managing data to unleashing its full potential.
Customer Analytics
Leveraging our deep expertise in analytics and digital transformation, we can help you understand your customers better and have more relevant interactions based on the customer needs and preferences. We can provide critical insights that will help you:
- Increase the share-of-wallet from your existing customers
- Reduce customer churn
- Provide recommendations around next likely purchase
- Win back "lost" customerss
- Understand product affinity to recommend cross selling opportunities
- Increase outlet penetration
- Understand the voice of the customer through social media analytics
- Improve service centre efficiency
- Analyze complaints to improve customer satisfaction
- Identify niche/evolving customer bases
- Execute geo-fenced target promotions
Marketing and Sales Analytics
We leverage our analytics and big data capabilities to provide personalized recommendations around campaigns based on customer micro-segments and help formulate data-driven marketing and sales strategies. Our analysis can facilitate:
- Target marketing/precision marketing
- Promotional spend optimization
- Post-event analytics
- Channel optimization
- Omni-channel analytics
- Formulation of optimal pricing strategies
- Assessment of sales force productivity
- Assessment of brand productivity
- Sales forecasting and data-driven budgeting
Supply Chain Analytics
Our robust technology and predictive/prescriptive modeling capabilities can help you get complete visibility across your supply chain and help you optimize the network. Our analysis can drive:
- Improved demand forecasting
- Inventory optimization
- Supply chain cost optimization
- Improved efficiency in transportation
- Store segmentation analysis
- Root cause analysis for stock-outs
- Procurement optimization
- Dealer analytics
- Freight analytics
- Raw materials inventory management
- Wastage analysis
- Quality analysis
- Production planning and scheduling
Competitive Operations
We help our customers drive competitive operations, which is crucial in the retail and consumer goods world with its razor thin margins. We leverage our big data technology to analyze the complexities and help drive efficient operations at optimal cost-points. Our services and solutions can help with:
- Work force optimization
- Demand forecasting
- Inventory optimization
- Price optimization
- Data-driven budgeting
- Social media analytics
- Sales force productivity
- Production loss minimization
- Agile manufacturing
Merchandizing Analytics
Our robust technology, deep domain expertise and prescriptive modeling capabilities help drive strategies that make the right products available in the right place and at the right time. Our solutions in merchandizing include:
- Demand forecasting
- Assortment planning
- Assortment localization
- Optimal product placement
- Inventory distribution
- Financial planning
Performance Analytics
Leveraging our deep domain expertise in retail and consumer goods, we have a metric store of retail KPIs in our platform tcg mcube; that will help you track various KPIs connected with operations, finance, sales, marketing, customer service, customer loyalty, store management, etc. Using this library, our customers can perform quick analysis on trends, comparison with benchmarks, and drill-down on concern areas. Our services and solutions can help with:
- Company/ BU sales performance
- Profitability analysis
- Growth analysis
- Employee performance analysis
- Own store performance analysis
- AR analysis/bad debt forecasting
- Deal effectiveness analytics
Our Success Stories


Demand forecasting and inventory planning for a top retailer
A top retailer wanted to reduce the inventory holding costs by leveraging improved demand forecasts and planning. The goal was to develop a tool to forecast future demand with minimal human interventions that would feed back into the system to help generate purchase orders (with store-wise allocations) based on demand projected and ordering frequency of the vendors.


Price optimization for a top multi-category retailer
A top retailer wanted to identify opportunities to increase profitability across categories without any adverse impact on revenue. The goal was to develop a recommendation engine to suggest optimal price points for each SKU factoring in demand price elasticity relationships, vendor side constraints, macro-economic conditions, competitor pricing, etc.


Churn reduction for a top multi-category retailer
A top retailer wanted to improve churn rates by leveraging data science driven insights. The goal was to understand each customer by creating behavioural cohorts and drive personalized campaign strategies to reduce churn. .


Wallet share increase for a top multi-category retailer
A top retailer wanted to increase revenue from existing customer base by capturing an increased share-of-wallet from such customers. The goal was to understand each customer by creating behavioural cohorts and drive personalized campaign strategies for cross-sell and up-sell.


In-house brand sale increase for a top multi-category retailer
A top retailer wanted to increase sales for in-house brands as these brands drove higher profitability for the retailer. The goal was to understand each customer by creating behavioural cohorts and assess the propensity of each customer in a cohort to buy in-house brands.


Topic classification and sentiment analysis for a top retailer
A top retailer wanted to understand its customer sentiments to improve customer perceptions and drive differentiation strategies in the market. The goal was to drive brand strategies leveraging insights from social media analytics.


Trade scheme effectiveness analysis for a top CPG company
A leading white goods company wanted a solution to assess the effectiveness of various trade schemes given to dealers and distributors with the overall aim of scheme rationalization and ROI maximization.


Driving supply chain efficiencies by optimal spares stocking for a top white goods manufacturer
A leading white goods company wanted to drive efficiencies in the supply chain and recommend optimal spares stocking at the central repository, branches, and service franchises. The aim was to reduce holding costs without stock-outs or deterioration in service levels.
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Demand forecasting and inventory planning for a top retailer
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Price optimization for a top multi-category retailer
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Churn reduction for a top multi-category retailer
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Wallet share increase for a top multi-category retailer
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In-house brand sale increase for a top multi-category retailer
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Topic classification and sentiment analysis for a top retailer
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Trade scheme effectiveness analysis for a top CPG company
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Driving supply chain efficiencies by optimal spares stocking for a top white goods manufacturer