Crisis management system
The solution that empowers Crisis Management teams to collaborate, to communicate, and to interface with relevant stakeholders in order to efficiently manage a crisis.
About Crisis Management System (CMS)
TCG Digital’s CMS is a web-based solution that enables Crisis Management teams to efficiently manage flight and non-flight related emergencies … from initiation to closure. Its salient features are:
- In-built Crisis Management Workflow, Demand Management Workflow, and Call Center Workflow
- Consolidated crisis dashboard with real-time updates and customized access based on user roles
- Automated and customizable notifications using customized templates
- Seamless integration with PSS and other interfacing systems, along with provision for manual data uploads
- Data Security, Audit Trail, and Event Logs; provision to upload other essential documents related to the crisis
- Drill-mode for emergency drills
- Mobile-enabled interface for key functionalities; offline syncing ability
Case study
The CMS was implemented at a major Southeast Asian airline for:
- Automating existing Crisis Management processes
- Integrating with existing systems to retrieve relevant information needed to manage crises
- Providing in-depth coverage to handle incoming queries related to crises
- Collaborating and communicating effectively between different departments for crisis management; based on real-time data
- Delivering audit trails and reports
Impact to the customer
- More efficient crisis handling through effective coordination and collaboration between multiple departments
- Access-controlled availability of real-time updates, which helps expedite decision making
- Shorter response time to queries
- Automatic generation of reports; compliant with crisis management guidelines
